WPC product is easy to care, but not care-free. We highly recommend you to carefully read our Installation Guide and following instructions before any work! We assume no responsibility to any damages caused by incorrect delivery, incorrect storage or assembly.

1.STORAGE & DELIVERY

• Please store your WPC(Wood Plastic Composite) materials and other unassembled parts in shade and dry conditions, or direct sunlight and overheating may lead to deformation. 
• WPC can be heat up much more in sunlight than stone or wood, direct skin contact is prohibited for areas that are subject to long-term exposure to the sun.
• WPC products should be transported by pallets, or else damages may occur.

2.INSTALLATION

• We highly suggest you carefully read our  Installation Guide before start the work!
• Carbide tipped tools are recommend if you need to cut the WPC board for width adjustment.
• WPC may expand or contract when temperature changes, We recommend to put boards in the working spot 48 hrs before installation so as to make it adapt to the weather.
• When install, the best outside temperature is between 5 ° C and 25 ° C.
• We normally recommend a thorough cleaning after a WPC production installment. 

3.STAINS

• WPC consists of natural fibers, plastic and additives, with the ratio of approx. 60%, 30% and 10% respectively. Each component has its typical properties. For example, plastic expands or contracts when temperature changes. Natural fibers swell under the condition of moisture, while change in color due to UV radiation. 
• It is very common to see stains on WPC products after being used for some time and under different weather conditions and surrounding environment.
• The different degree of breeding environment for mildew depends on the climate conditions like temperature, humidity etc. in your area. 

Some photos about stains on WPC surface

4.CLEANING

• Before do any washing, you might as well do a test at the invisible place.
• We recommend to clean WPC product with warm water and vinegar-based detergent.
• Do not use the metal material tools, such as the wire brush.
• When you do washing especially brushing, please always work in the longitudinal and material texture direction of the product.
• Please do not use hard tools like shovel and spade to remove ice and snow, because damages will happen by doing that. Some heavy dirt can be removed by root brush.
• Slight scratches can be reworked with a sanding fleece, always in longitudinal direction or in the direction as the profile texture.
• Some residues like grinding dust, vegetable or organic substances can be unseen by rapid water washing, but water marks may be left, in this condition, the household cleaners based on vinegar with warm water and root brush can be applied. After brushing, use plenty of clean water to flush it thoroughly.
• Professional cleaner can apply jetting machine, but please be careful that the hydraulic pressure cannot higher than 1500psi, and the distance between the tap and decking should be no less than 30cm, or else damages may occur to your deck by excessive water pressure.
• When use the high pressure washer, please switch the gear of the water outlet, which can flow gentle and dispersed water.
• Please clear the trash between the gaps of decking frequently, or ponding may cause mildew.
• Some stains like oil stains, food, sauce and beverage stains are required to clear away timely.
• Some dark or moldy stains on the WPC product cannot be avoided especially in those areas where are in moisture or in the open air. For these staining, the chlorine-containing household cleaner can do the help. Apply the cleaner with brush and recommended dose, then rinse with plenty of clean water.
• Tannin leaching occurs naturally in all wood based products. Tannin will become less visible by giving several weeks or few months under normal weather. This process may be sped up through the use of a product containing proper dose of phosphoric acid or oxalic.
• Please be more careful when walk on the decking with bare foot. Wearing shoes is recommended when clean and care the decking.

5.COLOR FADE

•  Almost everything will fade over time when exposed to sunlight and other weather conditions. This cannot be avoided even we add high quality UV-inhibiting pigments, but some color difference is seemingly existed, not virtually.
• Some solvents containing decolorizer may penetrate the surface and lead to the risk of discoloration.
• Plant debris, herbal ingredients such as tannins, as well as long-lasting droppings will result in permanent discoloration on the surface.
• Depending on the weathering intensity (UV irradiation / precipitation), the color will get lighter shade after about 1-2 annual cycles.
• See examples of color maturity as below:

6.COLOR DIFFERENCES

• Color difference may occur on account of different weathering degree, production batches , or even the installation by different individuals.(see picture 1)
• Some color differences are not exist in fact. Find details as following:
   – Under the condition of light, naked eye may see slight color variation between the upper and lower profiles;
   – Naked eye may also see color differences from different view point. (see pictures 2 & 3)

CONTENT OF WARRANTY

•  Rucca, (“Warrantor”) warrants all the profiles will not delaminate, splinter, corrupt or collapse from fungal decay when used in conjunction with ground application in a residential structure, under normal residential use and is installed and maintained according to manufacturer’s guidelines.
•  If the buyer wants to claim for warranty, the following information should be provided:
  To claim the warranty, the purchaser is required to provide pictures of the defective(pictures shall be clear, in details and pictures in far & panorama view are required), original buying proof of end user (e.g. the receipt, invoice), proof that shows your compensation to your customer(such as how much money or the quantity of product you make up) as well as clear & detailed description in written terms of the issue. The purchase proof must clearly show the date of purchase, and
• Rucca PRODUCTS bought is sufficient to cover the claimed damages.
• All warranty claims must be sent to the mail address of your responsible sales and quality department within 30 days after the defectives or damages would be obviously visible.
  Forestar will give response to buyer’s claims within 10 working days, and once the manufacturer judges that the purchase’s claim is valid, Forestar will take further steps like replacement, new
• Rucca PRODUCTS in an amount equal to/ on the prorated the volume of defective material as listed on the warranty schedule will be replaced.
• The manufacturer, in principle, only make up for the damages of defective, however, any extra cost and loss led by defectives(including but not limited to labor, transport, injuries etc.) will not be covered by the manufacturer.
  The color of the replaced one might not be exactly same as the original one due to different production batch, although we’ll try best to make it as close as possible. The replacement will be compensated by following shipments, deduction from payment is not accepted by principle.
• Claims and notifications can be sent to
  Foshan Ruccawood CO., LTD

  Call Us: +8618927230002
  Email Us: info@ruccawood.com

  Addres : Room 1403, 2nd Building, No. 129, Lingnan North Avenue, Chancheng District, Foshan, Guangdong, China

EXCEPTION OF WARRANTY

• ▪ A.In virtually, almost everything will fade over time when exposed to ultraviolet rays and other weather conditions, hence normal fading is not included in this Warranty, but huge and abnormal color differences/fading are considered for compensation giving irrefutable evidence provided. Other issues(such as mildew, water/air pollution, etc.) caused by weather or environmental condition are not warranted by Forestar.
• ▪ B.Any damage caused by purchaser’s failure complying with the Forestar , Installation Guide, Care & Cleaning Instructions is not covered in this Warranty. This situation includes but not limited to incorrect assembly, application, delivery, storage, clean way, maintenance method/frequency as well as misuse of accessories/ tools not recommended by Forestar.
• ▪ C.This Warranty is uncommitted to the product failure or malfunction by use of the FORESTAR in an application not recommended by Forestar.
• ▪ D.Any failure or loss led by the act of God is not covered in this Warranty, such as hurricane, flooding, drought, earthquake, typhoon, etc.
• ▪ E.This Warranty is not responsible for the daily wear and tear.